Gate issued a detailed explanation on the security item change incident: Confirm that the applicant has highly matched external information and is advancing the on-chain analysis and asset tracking process

Gate recently issued detailed verification instructions on security item changes and financial losses reported by customers 9 **** 6. After internal review, the platform confirmed that the applicant submitted email, mobile phone number, real-name information, transaction history, Alipay screen recording and other materials that were highly matched to the customer's account. The platform pointed out that Alipay screen recording requires access to the customer's Alipay account and successfully passes multiple authentication, indicating that the applicant not only has the account information, but also obtains the customer's external real-name information, Alipay account and device permissions in advance.<br /> The platform emphasizes that its security unbundling review implements a four-fold verification process of "multi-channel advance notice + system risk control preliminary screening + manual multi-layer review + time protection". After notifying customers through dual channels, wait for two days without objection before processing the application. There is also a 24-hour ban on cash withdrawal protection. After investigation, there is no information disclosure log within the platform, and the sensitive identity information provided by some applicants is external information that the platform did not previously have.<br /> In terms of fund recovery, the platform has sorted out the flow of funds, linked multiple departments to carry out on-chain analysis and asset tracking, and is working with third parties such as Tether to advance the freezing process, and will subsequently cooperate with judicial investigations. The platform recommends that customers carry out comprehensive security reinforcement of the equipment and regrets that customers did not contact the platform within the three-day notice period.